Shipping & Returns
Do you offer free shipping in Canada?
We sure do! All orders over $150 qualify for free shipping in Canada.
Do you offer free shipping to the US?
From April 15, 2023 to October 15, 2023 we offer free shipping to the US on orders over $150.
For refunds on US orders, we charge shipping cost for a return postage. Exchanges are free of charge, however, they are limited to one free exchange per order. Refer to our size chart and garment measurements before making a purchase.
The garment must be unworn, unused (no markings such as makeup, deodorant, etc.) and in a waterproof satchel or envelope with hang tags attached. To avoid buying a plastic mailer, you can use the original compostable Yamogu envelope if it had not been damaged while opening. Just seal it using clear tape.
Please get your return postage by reaching us at customer@yamogu.ca within 28 days from time of shipment arrival. Don’t forget to mention your order number.
Please note all returned items are subject to inspection. If an item cannot be returned to inventory, we reserve the right to decline your return or exchange and you will incur a $40.00 return shipping cost.
When a package is shipped to the US, it may be subject to import taxes and customs duties imposed by the destination country. These charges will typically be due once the shipped goods arrive in the US.
We do not have any responsibility on these additional charges that may apply.
What is your return policy within Canada?
We offer a refund or credit for returns within 28 days from time of shipment arrival. The garment must be unworn, unused (no markings such as makeup, deodorant, etc.) and in a waterproof satchel or envelope with hang tags attached. To avoid buying a plastic mailer, you can use the original compostable Yamogu envelope if it had not been damaged while opening. Just seal it using clear tape.
Keep in mind we do have a flat $15 charge for a return postage.
Please get your return postage by reaching us at customer@yamogu.ca. Don’t forget to mention your order number.
Please note all returned items are subject to inspection. If an item cannot be returned to inventory, we reserve the right to decline your return or exchange and you will incur a $40.00 return shipping cost.
How do I exchange an item?
Exchanges are free and easy.
The garment must be unworn, unused (no markings such as makeup, deodorant, etc.) and in a waterproof satchel or envelope with hang tags attached. To avoid buying a plastic mailer, you can use the original compostable Yamogu envelope if it had not been damaged while opening. Just seal it using clear tape.
To get your return postage, reach out to us at customer@yamogu.ca within 28 days from time of shipment arrival. Don’t forget to mention your order number.
